Troubleshooting
No sound output in the call
If the other person cannot hear your translated voice, the meeting app is usually listening to the wrong device.
If the other person cannot hear your translated voice, the meeting app is usually listening to the wrong device. On Windows, open the audio settings inside Zoom, Google Meet, Teams, Discord or your call app and set the devices exactly like this:
| Windows call app setting | Select this device | What it does |
|---|---|---|
| Microphone | Connect Mic | Sends the translated Connect voice into the call. |
| Speaker | Connect Speaker | Routes call audio through Connect when needed. |
After setting those devices, press CONNECT-ON and speak normally. If there is still no output, go to your profile and run Reset Audio Devices, then reopen the call app so it reloads the available devices.
Available microphones, available speakers and the CONNECT-ON button.
No microphone input in Connect
If Connect is not hearing you, check the app itself before changing the meeting platform. At the bottom of Connect, the Available Microphones selector should be your real physical microphone, headset or webcam microphone. It should not be a virtual cable unless you intentionally configured a custom routing setup.
- Choose your real microphone in Connect.
- Make sure the microphone is not muted in your operating system.
- Close other apps that may be locking exclusive microphone access.
- Use How I Sound? to test before joining the call.