Virtual audio driver problem

If the virtual audio driver is missing, not detected or behaving strangely, reset the audio devices from your Connect profile. This is the fastest way to put the routing back to a clean state.

1. Open Connect.
2. Click your profile button in the top-right corner.
3. Find the large red Reset Audio Devices button.
4. Click it and wait for the reset to finish.
5. Close and reopen Connect.
6. Open your meeting app again and select the correct devices.

The Reset Audio Devices button, found in your profile menu.

Reset everything back to zero

Use this when multiple audio settings were changed and you are not sure which one caused the problem.

1. Reset audio devices from the profile menu.
2. Restart Connect.
3. Restart the meeting app.
4. On Windows, choose Connect Mic as the microphone and Connect Speaker as the speaker.
5. Select your real microphone and real speakers inside Connect.
6. Press CONNECT-ON.

Related Connect resources

• No sound output in the call
• Basic setup guide
• All troubleshooting topics
• Tutorial guide
• Contact support