For customer support
Translate customer support on WhatsApp
Deliver WhatsApp support in your customer's language. Connect translates the call live, both ways, so one agent can help anyone.
The problem
Customers increasingly reach support over WhatsApp, and they message in their own language. Staffing native speakers for every language is impossible, and text-only translation loses the reassurance of a real voice when someone is frustrated.
How it works, step by step
- Open WhatsApp Desktop and route its microphone through Connect Mic (and Connect Speaker as output).
- Set your language and the customer's language, enable Bidirectional mode, and press CONNECT-ON.
- Handle the call live — the customer hears your translated voice, and you hear theirs, in real time.
Why Connect fits this workflow
A calm, human voice de-escalates support calls better than subtitles. Connect keeps tone and emotion across 40+ languages, so one agent can support customers in any language on WhatsApp. See the customer support solution and the WhatsApp integration.
Frequently asked questions
Can one agent support multiple languages on WhatsApp?
Yes. Connect translates the call live in both directions, so a single agent can help customers in 40+ languages.
Does the customer need anything on their phone?
No — they use WhatsApp as normal and hear your translated voice.