Language barriers cost you customers
Your agent has the answer.
Don't let language be the reason your customer hangs up.
Don't let language be the reason your customer hangs up.
Resolve faster. In any language.
Give support agents real-time voice translation across 40+ languages on compatible desktop softphones, VoIP apps, Zoom, Google Meet, and Microsoft Teams. The customer does not install Connect.
Call center translation software
It converts speech between an agent and a customer during a live support conversation. Connect runs on the agent's desktop and sends translated audio into a compatible call tool through Connect Virtual Mic.
Explain invoices, payment steps, subscriptions, and account changes while the customer remains in the same call.
Guide new customers through setup, activation, and first-use questions in the language they are most comfortable speaking.
Use a support context profile for product terms, error codes, and troubleshooting vocabulary before the call begins.
Connect is real-time AI translation software, not a certified human interpretation agency. It is intended for everyday support workflows; regulated and high-risk calls need a separate human-interpreter policy.
Why Support teams choose Connect
Language barriers can lengthen queues and complicate routing. Connect gives agents another way to handle everyday multilingual support conversations in the call tools they already use.
Handle multilingual queues without a customer-side install. For a call center Spanish translation workflow, see how agents can translate Spanish calls in real time.
Keep conversations moving without waiting for an interpreter bridge. Translation is delivered in real time through the agent's calling tool.
Connect preserves your agent's tone and warmth. A frustrated customer still feels heard — not like they're talking to a machine translating their problem.
Built for Support
These aren't generic translation features. Each one was designed around the specific dynamics of a live customer support conversation.
When another speaker cuts in, Smart Interruption is designed to stop the active translation and reduce overlapping audio during the exchange.
Every speaker gets a voice that matches who they are — men sound male, women sound female. Your customer hears a natural voice, not a mismatched AI reading your agent's words.
Add product names, error codes, and support terminology to a context profile so the translation model has relevant vocabulary before the call.
On escalation calls with multiple team members, Connect identifies and labels each voice. Your customer always knows who they're talking to.
Define preferred pronunciations for product names, brand terms, and technical references used by your support team.
Conversation audio is processed in real time by cloud AI providers and is not stored. See exactly what is processed and retained in our data-handling guide.
How it works
Install Connect on the agent's computer, select the language workflow, and route translated audio through a compatible desktop call tool. The exact setup time depends on device permissions and the platform's audio controls.
Detect or select the language before picking up. Add a support context profile for accurate translation of your product terminology.
Switch the audio input in your calling tool to "Connect Virtual Mic." The customer hears a normal support call — no extra app, no download required.
Your agent speaks at their normal pace. Connect returns translated audio in real time through the virtual microphone.
Connect sends translated audio through its virtual microphone to compatible desktop softphones, VoIP apps, and meeting tools that let the agent choose an audio input.
Connect is designed to preserve characteristics of the agent's voice in translated output. Conversation audio is processed in real time and is not retained by Connect.
Cover every customer without building language-specific teams or routing to interpreter bridges. Agents speak into their mic and Connect replies live, in 40+ languages.
Conversation audio is sent to cloud AI providers for real-time processing and is not stored. Connect does not access account details or case notes unless your team provides them to the service.
AI or human interpreter?
Connect is real-time AI translation software, not a certified human interpretation agency. Use it for everyday troubleshooting, onboarding, billing questions, and follow-ups. Use a qualified human interpreter when legal, medical, safety, or certification requirements apply.
Tier-1 and tier-2 tickets, onboarding calls, billing and account questions, and proactive check-ins across your softphone, VoIP, Zoom, Meet, or Teams — wherever customers reach you.
Medical guidance, insurance or legal claims, safety incidents, and formal complaints where a certified interpreter's accountability and a written record are required.
Resolve the everyday queue on Connect, then escalate to a trained interpreter the moment a case becomes regulated, contested, or safety-critical — no coverage gaps.
Security and data processing
Connect uses cloud AI providers for real-time translation. Data is encrypted in transit, but the translation workflow is not end-to-end encrypted because those providers must process the audio.
Microphone audio is sent over an encrypted connection for real-time cloud processing. Connect does not retain conversation audio or translation output.
Optional transcripts stay on the user's device until deleted. A saved voiceprint is stored in encrypted account-linked storage until the user deletes it or closes the account.
Security and procurement teams can review the Privacy Policy, subprocessor list, and the full conversation data disclosure.
Pricing and deployment
Use the free plan to validate one workflow. For a team rollout, Connect confirms the applicable plan after reviewing agent count, platform compatibility, support needs, and deployment requirements. No unverified per-agent price is quoted on this page.
Test representative billing, onboarding, and technical-support calls. Record platforms, routing steps, and agent feedback.
Standardize installation, microphone routing, context profiles, escalation rules, training, and an internal support owner.
Confirm technical compatibility, security review, procurement, access management, staged deployment, support coverage, and success criteria before committing.
Live demo
Tell us which call platform, support queue, and workflow you want to test. We will use those details to assess the demo or pilot scope.
Thank you. The Connect team will review your platform, team size, and workflow.
FAQ
What support and CX leaders ask before piloting AI call center translation software.
It converts speech between an agent and a customer during a live support conversation. Connect routes translated audio through a compatible desktop call tool using Connect Virtual Mic.
No. Connect is real-time AI translation software, not a certified human interpretation agency. Use a qualified human interpreter for regulated, legal, medical, safety-critical, or formally certified conversations.
Connect works with compatible desktop softphones, VoIP apps, and meeting platforms that let the agent select Connect Virtual Mic, including Zoom, Teams, RingCentral, Aircall, and WhatsApp Desktop. Test your exact audio configuration first.
No. Connect runs on the agent's computer and routes translated audio through the selected desktop call tool. The customer joins the support call normally.
Audio is sent over an encrypted connection to cloud AI providers for real-time processing and is not retained by Connect. Translation output is not stored; optional transcripts remain on the user's device until deleted.
A free plan can test the workflow. Team pricing depends on agent count, rollout needs, and support requirements; Connect confirms the applicable plan before deployment.
A five-agent pilot validates languages and routing. A 50-agent rollout adds documented configuration and ownership. A 500-agent deployment requires technical, security, procurement, and rollout planning.
Yes. Test a representative call first and record the platform, audio route, and operational observations before planning a wider pilot.
