Troubleshooting
Connect troubleshooting guide.
Diagnose Connect in a reliable order — installation, routing, voice quality, performance, language accuracy, stability, usage and saved history.
Installation & audio drivers
Recover setup loops, skipped prompts, and missing Connect Mic or Connect Speaker devices.
No audio or missing translation
Trace physical input, translation activation, and the exact route used by the calling app.
Voice quality on calls
Isolate robotic, clipped, muffled, static, or echoing audio with a controlled test.
Performance & translation delay
Separate streaming quality, local system pressure, network instability, and platform delay.
Language & terminology accuracy
Correct direction, mixed-language detection, specialist context, names, and pronunciation.
App stability & recovery
Recover safely, identify the trigger, and capture evidence for a recurring failure.
Usage, minutes & saved history
Reconcile estimated minutes, top-ups, team usage, invoices, and local transcription files.
